Change/Cancel an Order or Order Issues

If You Want to Change / Cancel an Order:

Change Order: The moment your order is submitted online, you have 30 minutes to edit it from the order confirmation screen or through the email order confirmation. Your order is then routed to our fulfillment center and prepared for shipping. For this reason, we are unable to accept changes to an order 30 minutes after it's been placed.

Cancel Order: For timely assistance with cancellations or any other inquiries please contact us immediately.

*Please note that canceling your subscription and/or submitting a return request does not cancel an already pending order. The pending order would need to be cancelled separately by our team.

Incorrect, Defective, or Damaged Order:

We are committed to providing the highest level of service possible. If there is a problem with your order, please contact Customer Support Specialists immediately. Provide us with as much information as you can about the problem, including your order number, name and quantities of the affected item. To assist with evaluation, we require a clear photo of the bottle and packaging. Once reviewed, we will determine the appropriate resolution at our discretion, which may include a replacement, refund or store credit.

If you received an incorrect item:

Contact us with your order number and a clear picture of the front of the bottle of the incorrect item you received for return instructions. We will replace them at our expense. We may ask that you return the incorrect item to us using a prepaid return postage label.

If you purchased an incorrect item by mistake:

We ask that you place a new order for the correct item and submit a return request for the item you bought mistakenly.

If you received a defective item:

We will be happy to provide a refund or replacement for damaged or defective items at no additional cost to you. Please provide us with your order number, the lot number and expiration date, and a clear picture of the issue.

If you received a damaged order:

Damage caused during shipping is outside of our control.

If you chose to protect your package with Checkout+ Delivery Guarantee (package protection), follow the instructions in your email to file a claim. If you have deleted or misplaced that email, reach out to us.

If you chose not to protect your package, we are unfortunately unable to be held accountable for damage to orders caused by third party carriers such as FedEx or USPS. We kindly ask that you file a claim with the carrier. This also applies to orders that are stolen and lost in transit (no tracking updates) as per our shipping policy.