Return & Refund Policy

Thank you for shopping with Pure TheraPro Rx®, we are honored to be a part of your health goals. The following are our Return/Refund policies:

If you want to change or cancel an order:
The moment your order is submitted online, it is immediately routed to our fulfillment center for preparation for the fastest shipping possible. For this reason, we are unable to accept changes to an order once it’s been placed. If you need assistance after placing an order, contact us immediately.

If you receive the wrong items in your order:
If you receive the wrong item(s) in your order, we will replace them at our expense. Please document the incorrect items and contact us immediately for return instructions.

If you receive damaged items in your order:
If you receive damaged item(s) in your order, and you chose to insure your package with our Green Shipping Protection®, please follow the instructions in your shipping protection email to file a claim with Corso, our shipping protection provider. If you chose not to insure your package with Green Shipping Protection, we are unfortunately unable to be held accountable for damage to our products caused by 3rd party carriers such as DHL, FedEx, UPS or USPS and you must file a claim with the carrier.
If you wish to return an item:
New, unopened products in original packaging that you’ve had for less than 30 days may be returned.

Follow the 4 easy steps below:
1) Please contact us with your original order number and reason for your return.
2) We will follow up with additional instructions.
3) Choose your preferred carrier (UPS, FedEx, or USPS), send the item and obtain a tracking number. Note: packages that do not have tracking numbers cannot be processed for refund.
4) Please provide the tracking number and original order # to us via our contact form or email:
If we receive the product in sealed, new condition, the amount of your order minus any applicable shipping costs will be credited back to the same credit card used for purchase.

Please note: You are responsible for return shipping costs. We recommend you insure your return shipment. Pure TheraPro Rx is not responsible for packages lost during the shipping process.