Thank you for shopping with Pure TheraPro Rx®, we are honored to be a part of your health goals. The following are our Return/Refund policies:
If you want to change or cancel an order:
The moment your order is submitted online, it is immediately routed to our fulfillment center for preparation for the fastest shipping possible. For this reason we are unable to accept changes to an order once it’s been placed. If you need assistance after placing an order, contact us immediately.
If you receive the wrong items or any damaged items:
If your order was damaged in shipment or you receive the wrong item(s), we will replace them at our expense. Please document the damage and contact us immediately for return instructions.
If you wish to return an item:
New, unopened products in original packaging that you’ve had for less than 30 days may be returned.
Follow the 4 easy steps below:
1) Please contact us for a return authorization. You’ll need your original order number.
2) Once approved for return, place the item(s) in the original (or similar) packaging and tape closed.
3) Choose your preferred carrier (UPS, FedEx, or USPS), send the item and obtain a tracking number. Note: packages that do not have tracking numbers cannot be processed for refund.
4) Please provide the tracking number and original order # to us via our contact form.
If the product is received by us in sealed, new condition, the amount of your order minus any applicable shipping costs will be credited back to the same credit card used for purchase only.
Please note: You are responsible for return shipping costs. We recommend you insure your return shipment. Pure TheraPro Rx is not responsible for packages lost during the shipping process.